[via consumerist.com]

Theresa had a contract with Helio/Virgin Mobile that ended this month, putting her in a position to negotiate. She writes that by comparison shopping and politely asking for the customer retention department, she and her girlfriend were able to knock $35 per month off the bill for their family plan. Here’s how she did it.

Just thought I’d share a success story about the power of being a smart, polite, well-informed consumer!