Photo: cag2012
When Rick’s 2-year-old laptop failed for the second time due, he did not roll over and buy a new laptop or pay $400 for the repairs. This particular model of laptop had been recalled due to this very flaw, and that was not acceptable to Rick. He fought back, and shares his tale of triumph.
[via consumerist.com]
Photo by Ian Muttoo
The anonymous Best Buy Netbook buyer who says was thrown out of the store twice when he tried to get the store to honor his protection plan checked in with an update: Best Buy won’t replace his netbook as a CSR originally promised, it will only service it.
He writes:
Here’s what’s happened so far: the representative in customer service who gave me the $25 gift card also assured me that I could “exchange my computer at any Best Buy.” It turns out he misspoke, and that I can merely get my computer serviced, not replaced. I’m back to square one, resorting to the manufacturer’s warranty. I also called the executive switchboard, but I did not receive any help besides a general “we’re sorry for any inconvenience.”